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🚚 Shipping Details

• Orders are processed Monday–Friday (excluding public holidays). Orders placed before 12:00 noon (UK time) are processed the same working day; others are processed the next working day.
• Free Standard Shipping is available on all UK orders (2–4 business days). Express and overnight shipping options (1–3 business days) are available for eligible items on request.
• Orders are shipped via tracked couriers, and tracking details are shared after dispatch.
• Currently, shipping is available within the UK and Europe only.

💸 Refund & Exchange Policy

• Returns are accepted within 7 days of delivery. A clear unboxing video is required for any damage, return, or exchange request. Items must be unused, in original condition and packaging.
• Handmade variations are natural and not considered defects.
• Custom-made, sale, and hygiene-restricted items are non-returnable unless damaged. Refunds are processed within 7–10 business days after approval.
• Exchanges may carry a £5 administration fee. All requests must be raised promptly by contacting us via email.