Shipping policy

Order Processing Time 

  • Orders are processed Monday to Friday, excluding public holidays. 
  • All orders placed before 12:00 noon (UK time) will be processed on the same business day, subject to stock availability.
  • Orders placed after 12:00 noon or on weekends/public holidays will be processed the next working day.
  • Custom or made-to-order items may take additional processing time; we will notify you if applicable.

Shipping Methods & Delivery Times We offer the following shipping options:

  • Standard Shipping: 2-4 business days
  • Expedited Shipping: 1-3 business days
  • Overnight Shipping: 1 business day

Please note that delivery times may vary depending on your location and unforeseen circumstances.

Shipping Costs

  • Standard Shipping: Enjoy FREE Standard Shipping on all orders within the UK
  • Expedited & Overnight Shipping: Should you require faster delivery, please contact our customer service team at royalheritagehub@gmail.com before placing your order. We will be happy to provide you with a quote for expedited or overnight shipping services based on your specific needs.

Standard Delivery (UK Mainland)

  • Standard delivery time is typically 2–4 working days after dispatch.
  • Orders are shipped using reliable tracked courier partners such as Royal Mail, Evri, or DPD.
  • You will receive a tracking link by email once your parcel has been dispatched.

Express & Overnight Shipping

  • Express (Next-Day / Overnight) Delivery is available for eligible items and UK mainland addresses only.
  • Orders must be placed before 12:00 noon (Monday–Thursday) to qualify for next-day delivery.
  • Overnight orders placed after the cut-off time or on weekends/public holidays will be dispatched the next working day.
  • contact us to know Express delivery charges
  • Please note: Express delivery is not guaranteed for remote or offshore postcodes.

International Shipping

We are currently unable to offer international shipping outside of the UK and Europe. We plan to expand our shipping services to include international destinations in the future.  

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment online. 

Packaging & Handling

Every item is packed with multiple protective layers to ensure the safe delivery of fragile, handcrafted idols and décor. We use sustainable and recyclable materials wherever possible.

Lost or Damaged Items

If your item arrives damaged, you must notify us within 24 hours of receipt and provide a clear video showing the damage and unboxing. We will work with you to resolve the issue promptly.

Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Failed or Return-to-Sender & Re-Delivery

If a parcel is returned to us due to an incorrect address or missed delivery, we can re-dispatch it after receiving additional postage. Alternatively, we may issue a refund minus the original shipping fee.

Delivery Delays

We are not responsible for delays caused by courier companies, weather, or public holidays, but we will always assist in tracking and resolving delivery issues as quickly as possible.