Terms of service

Last Updated: December 11, 2025

Welcome to Royal Heritage Hub (“we”, “us”, “our”).
By accessing or using our website www.royalheritagehub.com (“Site”) and purchasing our products, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using our Site.

If you do not agree with any part of these Terms, you should not use our website or services.

1. General Conditions

By using our Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or guardian.
We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products or services for any unlawful or unauthorized purpose.

2. Online Store Terms

You may not reproduce, sell, resell, or exploit any portion of the Site or its content without our written permission.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction. All descriptions of products and pricing are subject to change at any time without notice.

3. Accuracy of Information

We make every effort to ensure that product information, descriptions, and pricing are accurate.
However, errors may occur, and we reserve the right to correct inaccuracies at any time without prior notice.

Colours and appearances of products may vary slightly due to screen settings or natural variations in handcrafted items.

4. Product Availability & Handmade Nature

Most of our products are handcrafted, meaning:

  • Sizes, colours, and patterns may vary slightly

  • Quantities may be limited

  • Items may go out of stock without notice

We are not liable for custom delays or slight variations inherent to handmade items.

5. Pricing & Payment

All prices are listed in GBP (£) unless stated otherwise.

We reserve the right to change prices at any time.
Payments must be made through approved payment gateways displayed on the Site.

If a payment is flagged for security reasons, we may request additional verification.

6. Shipping & Delivery

By placing an order, you agree to our Shipping Policy.
Delivery times provided are estimates and may vary due to customs, courier delays, or unforeseen circumstances.

We are not responsible for:

  • Delayed shipments

  • Lost packages caused by courier errors

  • Additional customs charges (if applicable)

7. Returns, Refunds & Exchanges

All returns or refunds are handled according to our Refund Policy.

To be eligible for a return:

  • Items must be unused and in original packaging

  • Request must be submitted within the allowed time frame

Handcrafted items may show natural imperfections, which do not qualify as defects.

8. Third-Party Services

Certain content, tools, or services on our Site may be provided by third parties.
We are not responsible for:

  • The accuracy of third-party content

  • Damages or losses caused by third-party services

  • The policies of external websites linked from our Site

9. Intellectual Property

All content on this website (including text, images, logos, designs, and product descriptions) is the property of Royal Heritage Hub.

You may not copy, modify, or use our content without prior written permission.

10. Prohibited Uses

You agree not to use the Site:

  • For unlawful purposes

  • To violate intellectual property rights

  • To distribute malware, viruses, or harmful code

  • To impersonate any person

  • To interfere with security features of the Site

Any breach of these rules may result in immediate termination of your access.

11. Limitation of Liability

We do not guarantee that:

  • The Site will always be available

  • Services will be uninterrupted

  • Errors will be corrected immediately

To the fullest extent permitted by law, Royal Heritage Hub is not liable for:

  • Any direct or indirect damages

  • Loss of data, profits, or revenue

  • Delays or inaccuracies in the service

12. Indemnification

You agree to indemnify and hold Royal Heritage Hub harmless from any claim, demand, or damage arising from your violation of these Terms or misuse of our Site.

13. Changes to Terms

We may update or modify these Terms at any time.
Updates will be posted on this page with a revised date.

Continued use of the Site means you accept the updated Terms.

14. Governing Law

These Terms are governed by UK law, and any disputes will be handled under the jurisdiction of UK courts.

15. Contact Information

For questions about our Terms of Service, contact us at:

📩 Email: royalheritagehub@gmail.com
📞 Phone Number: +44 7887 699208